KY: Louisville expanding an emergency mental health response service

Kentucky’s largest city is expanding a program that directs certain mental health 911 calls away from police.

Louisville’s two-year-old Crisis Call Diversion Program will begin operating 24/7 as of July 1, the mayor’s office announced Thursday. That’s an expansion from 10 a.m. to 2 a.m. seven days a week.

This deflection program works by triaging 911 calls to discover if the caller is having a mental health crisis and operates in all Louisville Metro Police Department divisions. MetroSafe workers, who answer 911, ask questions of callers like “are you experiencing a mental health crisis?”

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